After several years, I recently returned to Boca Raton Resort & Club in Boca Raton, Florida. There is nothing comparable to approaching the impressive, ornate resort from the palm-tree-lined entry road. I am not a resort-type person because I prefer quiet vacations. However, the Boca Resort and Club’s amenities outweigh any inconvenience from crowds during the busy season.
The Boca Resort and Club offers a beautiful beach, several pools, golf, tennis, croquet, a spa, fitness center and a marina. They even have children’s programs. (My children participated in these programs many years ago.)
Previously, I accompanied my husband when he visited Boca for business. We loved the resort and brought the children with us on vacations. The Boca Resort excelled in customer service.
During one of our past visits, I had a great experience. We did not tell the personnel at the resort that it was my birthday, but when we returned to our room, the management sent us chocolate covered strawberries with a birthday note. I presume that someone saw my birthdate on my license and followed up. We were impressed!
Last week my daughter and I visited the Boca Resort and Club. I felt that their
customer service had changed from my past experiences.
Tennis was one of the highlights of my Boca Resort experience. Over the years, the tennis staff would fit me into a tennis game on short notice (even when I was a beginner and could not hit the ball even if my life depended on it). On one of my trips when I was about 35 years old, an 80-year-old man beat me in tennis. It was extremely embarrassing. I remember that I had a cocktail at the pool bar just to recover. My husband asked me repeatedly if the man was really 80.
When I arrived at the Boca Resort last week, I stopped at the tennis shop and asked if I could get me into a tennis game. (I have improved since the mean 80-year-old’s victory over the helpless 35-year-old.) They took my name and room number. When I stopped at the tennis center on my departure day to exchange an item, I mentioned that I never heard from them. They told me that I was not on their list, but they could have used me that morning in a game. I felt disappointed.
The morning that I planned to leave, I had another issue. I was reading and relaxing in my room (in a robe) when I realized that I had not checked in for my flight. I called the business office and asked them if they would please print my boarding pass. The man who answered the phone told me that I had to come down to the kiosk and do it myself. I jumped into my clothes and hurried to the kiosk. I could not get the boarding pass to print and still needed assistance. I finally found a manager to help me.
I feel that the Boca Resort and Club is still a beautiful resort but their customer service has declined in some areas. However, my husband and I are going to give it another try.
On a positive note, my daughter and I had a blast. We excel at eating and enjoyed the resort’s restaurants. We ate sushi in Morimoto, seafood in Cielo, we had a fun casual dinner in 501 East Kitchen and Bar. (The only complaint about 501 East was that my daughter wouldn’t let me order the coconut cake because she wanted the monkey bread.)
We loved our room and they allowed us an early check-in and a late check-out. We ate, exercised, relaxed, swam and bonded!