Southwest Airlines

Bad Day Traveling Southwest

We had a five-hour Southwest flight delay

We had arrived at the airport at 2:30 for a 3:50 flight. Inclement weather resulted in several flight delays. Over five hours, we checked the tracker for our Southwest Airlines flight status. On each occasion, our departure time increased by an hour, though we watched passengers board their delayed flights and take off.

The Southwest agent explained that the passengers from the original destination were aboard our plane and it was on the runway, but she couldn’t give me more information until they were in the air.

Two hours later, after I saw the departure time increase again, I asked the representative if the passengers were still on board.  She said that they had deplaned because of a mechanical problem. I later learned that when they reboarded the flight a passenger was missing and they had to take roll call.

As the evening progressed, passengers spoke loudly on their phones, others read books, some slouched in chairs, one played his guitar, some tried to sleep, and others walked the terminal. I empathized with the parents who pursued their toddlers who ran the aisles.

As businesses closed, the noise grew. Employees yelled to their coworkers. The maintenance crew slammed doors. Others rolled plastic dumpsters the length of the terminal dumping trash in them, and the restroom cleaners pushed their yellow rattling carts.

Some, who I assumed were on break, sat behind the vacant gate desk and blared music. People who were reading moved. Eventually, they lowered the Starbucks’ gate closing off half the café.

Around 7:30, when Southwest announced that our plane had taken off, we knew that we were going home. Customers headed to the pizzeria and ordered thin crust pizza, beer, wine, and tall alcoholic drinks. The bar echoed with music and chatter.

When the plane arrived, the incoming passengers looked exhausted but walked briskly, probably relieved that they were finally at their destination.  When it was our turn, we boarded efficiently, took off at 8:50, and arrived as scheduled at 10:50 p.m.

Another twenty-minute delay because the jetway employees were not available

Travelers hunched under the overhead bins, some stood in the aisles ready to grab their carry-on bags and exit. The captain announced that he had called ahead, but no one was on the jetway to meet us, so we waited.

No one was there to remove baggage from two arriving flights

Finally, we left the plane and luckily we had not checked any bags. As we pulled our suitcases through baggage claim, we heard a report: the baggage crew had not removed the luggage from two flights. We suspected that the passengers who checked their bags probably had at least another half-hour delay.

Southwest offered the passengers $100 vouchers to account for bad weather, roll call, a mechanical problem, an empty jetway and delayed baggage. We thought that they could have done better.

Pursue

 

Related Posts:

https://dorothyadele.wordpress.com/2017/04/18/five-southwest-airline-tips/

https://dorothyadele.wordpress.com/2017/04/12/travel-packing-mistakes-and-mishaps/

Comcast’s Corporate-Customer-Service-Phone Number

My Comcast experience this week had been so frustrating that I called the corporate office to get service.  You can find the Comcast corporate phone number at the end of my post. Following is a list of some of  our  phone calls to Comcast customer service:

  1.   At the beginning of the week, Sunday or Monday, we called 1-800 COMCAST, and we asked for an appointment by Friday — we had been without service for a few days. The Comcast representative told us that they couldn’t schedule an appointment until Monday a week. I did not plan to be home the following Monday, and we thought that was too long to wait.
  2.   On the next call, a representative told us and that we would have to pay for the service call and we would receive a rebate. We didn’t understand why we would have to pay for a service call if the issue was with Comcast.

  3.   On the next call, we spoke to a representative who put my husband on hold for 10 minutes twice, while she supposedly spoke to a supervisor. She set up an appointment for Thursday and offered my husband a $30 rebate and free channels for a year. She told him that someone would call my cell phone within 30 minutes to confirm the appointment. No one called.

  4.   My husband called Comcast again about Thursday’s appointment. We learned that the appointment was scheduled for Friday and it was not to fix our service but to switch our phone to Comcast. We felt that we had been misled.

  5.   My husband asked to speak to a supervisor and waited 22 minutes to speak to Christopher. Christopher said that he would try to set up an appointment, and we would hear from Comcast. No one called.

  6.   I spoke to a representative Wednesday who set up an appointment for Friday from 1 – 3 p.m. I asked him if the appointment was confirmed, he said yes.

  7.  I called Comcast the next day to check my confirmed appointment, the recording said that my appointment was scheduled for Monday.

  8.   I called the corporate office and spoke to a representative who filed a report and informed me that someone from the regional office would contact me shortly.  I waited a few hours, and I never heard from the regional office.

  9.  I called the corporate office again. The corporate representative gave me the name and phone number of the regional customer service representative who had our case. She said that the representative from the regional office had sent my husband an email instead of contacting me.

  10.  . I called the regional representative who was handling my case twice, and I did not receive a return call. I called the corporate office again, and they kept me on the line for about 10 minutes while they contacted him.

  11.   He finally called me and said that he had sent an email to my husband — to an address that never existed.

  12.  I asked him to please send Comcast service technicians to my home today, Thursday, I was out of patience.

  13.   Technicians arrived within 10 minutes and spent a few hours and resolved the Comcast issue.

If you can’t get service using 1-800- COMCAST, try the corporate number 215-286-1700.

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Deanie’s Seafood Restauant New Orleans

Our cab driver recommended Deanie’s Seafood in the French Quarter for lunch yesterday. I knew that it was a good choice when I noticed policemen and several other local folks dining in the restaurant.

The waitress brought us boiled-red-skinned potatoes with butter before taking our order. They were slightly spicy and filling. When the waitress delivered our drinks she told us about the specials. I was distracted by the huge size of the drinks and I had to ask her to repeat the specials.

My bloody mary was rich and spicy with a hint of Worcestershire​ sauce. Shrimp, green beans and olives garnished the drink. It was a great bloody mary. I know this will surprise many of you, but somehow​ I managed to finish it.

We split barbecued shrimp which were actually shrimp sauteed in a buttery-barbecued-like sauce. We loved them. Next we split grilled oysters. The oysters were topped with seasonings and parmesan cheese. I thought that the parmesan gave the oysters a different twist. They were great too. Bread accompanied both dishes for dipping, and we also used the potatoes. The sauces were delicious and I suspect very fattening. Who cares, we are in New Orleans! My entree was seafood gumbo which had small shrimp and rice.

It was a great first meal in New Orleans. I would definitely return.

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Safeway in Towson, MD — Not Enough Scheduled Staff

I visited Safeway in Towson at noon today. It is convenient, but I hesitate before shopping in this store, because they don’t seem to schedule enough employees.

One lady sliced meat and cheese behind the deli counter that extended around the corner into the prepared food area.

Safeway in Towson Deli

Safeway in Towson Deli

The deli lady was the high point of my visit because she was efficient and pleasant. As she waited on the customer in front of me, I thought that if someone wanted to place a prepared food order (from the other end of the deli), the customer would have to find an employee to wait on them. I wonder how much business Safeway has lost because their counters are not always staffed.

At the checkout, there was one large-order register, a few self-service and two express lanes open.

No Service at Deli and Hot Food Counter

No Service at Deli and Hot Food Counter

A line formed in the large-order lane and a customer asked a customer service employee if it was possible to open another large-order register. The employee immediately opened a new register, but why didn’t he think of that in the first place?

I don’t understand why Safeway in Towson lacks scheduled employees. When I shop at other Safeway locations or competitive stores, I don’t have this problem. Why is this store different?

What is your experience with grocery store customer service?

Upholstery Fabric Search Tips

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I plan to reupholster my living room sofas. I considered buying new sofas because the reupholstering cost is barely less than buying new. I visited some fabric shops to determine how long they would keep my sofas to cover them. I was told about four to six weeks. I could not give up my sofas that long if I want to keep my husband.

I found a lady who will reupholster my sofas one at a time. She said that she will keep each sofa for about two weeks. Her price is much less than the fabric stores.

I shopped for fabric in Mill End, Alexander Blank Fabrics, and Calico Corners. In each shop, I received excellent service. In The Mill End, three ladies went through several books and spent two hours with me, but no luck.  The Calico Corners’ employees also helped me search for home decorator fabric. I worked with Jessica at Alexander Blank Fabrics. She even searched for fabric when I left the store. I found the right fabric thanks to her.

During my hunt, I learned a few tips. The first tip is to check the rub count for durability. The higher the count the longer it will last. Also, one hundred percent cotton is likely to fade in a sunny room, a blend is better. I will follow up with pictures of the finished sofas and information on my upholsterer.

 

 

 

 

Extraordinary Event in My Ordinary Life: I Won a Car

Volkswagen Beetle

Volkswagen Beetle (Photo credit: Karen Roe)

When I was 16, I had worked at a women’s retail shop, that offered bumper stickers to promote the rock radio station WKTK in Baltimore.  I had placed a bumper sticker on my father’s Chevrolet station wagon, that I drove daily.

The bumper stickers were part of a contest that had employees from WKTK drive around the Baltimore area writing down license plate numbers from cars that displayed the WKTK sticker. I didn’t pay much attention to the contest because I knew that I wouldn’t win. During the summer of 1973, they had selected one license number per week and announced it over the radio. If the owner of that license number called in, they won a stereo or other music-related prize. I never listened for my license number.

In the fall of 1973, WKTK awarded the grand prize by drawing a name at an Elton John concert. They drew my father’s name. 

WKTK contacted him the next day, and my father called me at school and told me that I had won a car.

The car was bright orange with WKTK and yellow beetles and butterflies painted on the hood, sides, and back. You couldn’t miss it! 

However, I had been driving a Pontiac Firebird, that I loved, that my parents had purchased for me early in the summer, and I was working to pay for a windshield wiper a week. 

The Volkswagon was worth about $2,800.00., and after driving it for a few months, I suggested that my parents sell it.  I asked them to keep the money, but they had to tell everyone that I paid for my Firebird. It was a win-win!

Annapolis Waterfront Marriott–Former Bellman Roosevelt, Missed

English: The dock or harbor in Annapolis, Mary...

English: The dock or harbor in Annapolis, Maryland. Dock Street is just out of the frame of the photo to the right. Folks leaving their boats tied up here would step right out into the street. The Maryland State Capitol is the tall tower in the distance. (Photo credit: Wikipedia)

My family visited the Annapolis Waterfront Marriott several times over many years for lacrosse tournaments and holiday parties.  I still feel a loss when we arrive at the Marriott, because of Roosevelt Sterling, the bellman, who assisted us for years, passed away in 2007. It is ironic that we visited a few times annually, and his absence still makes me sad.

Roosevelt Sterling always greeted us with a smile and ensured that our bags arrived promptly in our room.  He used his hook hand to maneuver suitcases and bags. He was professional, personable and efficient.

According to his obituary, Roosevelt welcomed dignitaries, state legislators and sailors. He even made us feel special.

I think about Roosevelt when we visit the Annapolis Waterfront Marriott.  I always glance at his portrait in the lobby.  Isn’t it funny how someone you rarely encounter can make a lasting impression?

Safeway Towson, MD –Where are Their Employees?

At 5:00 on Friday, I stopped by Safeway in Towson to buy some deli products. When I arrived, there was one deli man diligently slicing meat behind the counter, there were two people ahead of me, and one person was behind me in line. After waiting for about five minutes , a woman arrived to help with the deli orders. I noted that there was a man in the back cleaning. I wondered if he should have assisted customers.

As I checked out, I noticed that the man behind the customer service counter (who was also by himself) was juggling answering the phone and the four customers waiting in line. (I was glad that I wasn’t in that line.)

When I payed for my groceries, my cashier told me that she had been at work since 9:00 and hadn’t had a break.

My heart goes out to the employees at the Safeway in Towson. It seems like there is a lot of pressure to wait on customers without sufficient help.

Even though the store is convenient for me, I think twice before frequenting that Safeway, because I am not a big fan of standing in line.

Best Buy Timonium, MD, “One Stop Shopping” Failed

Best Buy in Timonium, MD

My husband, Jim, purchased a television and installation services from Best Buy in Timonium, MD. The install date was Thursday, January 19, 2012.

After the purchase, the salesperson took my husband to the Comcast -in-house center to purchase an HD box from Bob. Bob indicated that he had just given the last HD box away, but he told Jim that others should arrive soon.

Bob took Jim’s phone number and told him that he would call when an HD box arrived. He also gave him a Comcast phone number into the Best Buy store.

Jim did not receive any calls on January 16, 17, or 18. He called the Comcast in- store number about 10 times, there was no answering machine and no one answered the phone.

My husband called the store and waited on hold for about 25 minutes while a kind saleswoman tracked Bob down.

Bob told my husband that they did not have any HD boxes. He added that Comcast would not pay for an answering machine.

On January 18, my husband spoke to a woman from Best Buy who confirmed delivery for January 19, between 8a.m. and 12 p.m.

On January 19, I had a question about the cable, and I called Best Buy. During the call, I learned that we were not scheduled for delivery that day.  I changed plans to ensure that I was home. They told me to call dispatch. Don’t you think that it was their job to resolve the problem?

I eventually spoke to the Best Buy assistant manager Dave. He set up delivery for nine days later.

On the second delivery date, we never received a call to confirm our delivery schedule. We were skeptical. My husband called Best Buy and spoke to Becca. She told him that the store manager Mark would return his call to confirm delivery. He never called.

We eventually received the television, however, Best Buy’s “One Stop Shopping” failed.

Has anyone had a similar experience at Best Buy?

Harry and David, Towson Town Center – Great Customer Service

Towson Town Center from Dulaney Valley Road

I needed a hostess gift for a special luncheon. I thought about flowers, guest soap, and wine. I stopped in Harry and David in Towson Town Center, that sells gift items like fruit, cheese, chips, salsa, crackers, dips, smoked salmon, candy, and more. I browsed and searched for something that could be enjoyed during cocktail hour.

The sales staff gave me some gift basket ideas. Tabitha made suggestions, and Christine added her ideas.  I could not have asked for better service.

They assembled and wrapped my unique gift basket that contained flax seed – tortilla chips, salsa, organic – water crackers, and bruschetta spread.  I will return because the staff was pleasant and provided excellent customer service.

Cross Street Market in Baltimore’s Federal Hill

Cross Street Market in Federal Hill, Baltimore, Md attracts a polo-shirt-crowd that mixes with the blue-collar locals.  It’s a fun place to eat and enjoy a glass of wine or a beer and absorb Baltimore culture. There are a variety of food options from homemade soup, fried seafood (including Baltimore crabcakes), sushi, raw oysters, steamed clams, shrimp, and mussels; chicken, fries and more.

Also, customers can shop for fresh vegetables, produce, meats, seafood, and chicken, or purchase prepared food to take home.

 Businesses will remain open when Cross Street undergoes renovations in the fall.

Related Posts:

Cross Street Market

http://www.bizjournals.com/baltimore/news/2017/03/22/cross-street-markets-revived-renovation-plan-has-a.html

http://www.baltimoresun.com/business/bs-bz-cross-street-market-canceled-20170208-story.html

http://www.baltimoresun.com/business/bs-bz-cross-street-revival-effort-20170307-story.html



 

 

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Unique Gift Shop in Bethany Beach

Do you need a gift for a friend or host?  Do you want something different for yourself? Whether you live at the beach, the city or suburbia, Sea Level Designs is a great store to browse and shop in South Bethany, DE.
They stock coastal themed merchandise for your home and your friend’s home.  Throws, colorful indoor and outdoor rugs, tropical lamps, figurines, tableware, night lights, wall decor, etc., are displayed throughout the store.


Are you concerned that you are not ready for Christmas and the holidays? Sea Level Designs has beach themed Christmas, holiday cards, and ornaments. You can address your holiday cards while sitting on the beach, or get a jump on your shopping.

This unique gift shop is worth a stop.