I had used my accumulated points from previous trips and purchased a Business Class seat on the Amtrak Northeast Regional #86 train for a trip on 12/12/16. Per usual, the Amtrak agent that booked my reservation was professional and pleasant.
About an hour into the trip, when I slid the restroom door open and stepped inside, urine and fecal stench made my eyes water. I felt like I was enclosed in a portable potty on a 95-degree afternoon that hadn’t been cleaned since it was used by several men’s sports teams. I returned to my seat without using the facility, and thought about waiting until I reached my destination. Unfortunately, that was not an option, and I forced myself to return to the restroom.
Since this was not the first time that I had encountered dirty restrooms on Amtrak, I wrote them about my experience, and Amtrak responded with an email, that I suspected was a form letter.
It stated that they “realize the importance of providing passengers with clean surroundings,” and that “all restrooms are to be throughly cleaned before customers board the train.” They wrote that my concerns will be reviewed with the Northeast Regional managers.
I hadn’t expected the restrooms to be perfect with travelers boarding and exiting the train, but I believe that had they cleaned the equipment like their letter stated, the restroom wouldn’t have reeked from a putrid odor that seemed to have percolated for days. I hope that in the future, the Northeast Regional managers ensure that most travelers find their restrooms acceptable.