View of Midtown Manhattan from the Lotte New York Palace.

Lotte New York Palace | Luxury Hotel Review

 Palace New York Hotel

Formerly the Helmsley Palace and then the New York Palace, today the Lotte New York Palace, in my opinion, has neglected attention to detail, unlike the previous owners.

Lotte New York Palace Address

The Lotte New York Palace is located at 455 Madison Avenue at 50th Street, New York, NY 10022. Customers can choose between booking rooms or suites in the Palace or Towers.

When we had stayed in the New York Palace and the Helmsley Palace, the hotel lobby and rooms gleamed, and you could usually depend on excellent service.

However, last year at the Lotte New York Palace, I was disappointed when I presented my room confirmation and tried to check-in. The front desk receptionist informed us that she would return, and she exited through a door and closed it. She had left us for about ten minutes.

King Bed Corner Cathedral View Room
Lotte New York Palace Corner Cathedral View Room overlooks St. Patrick’s Cathedral.

Though I had booked a corner room for the holiday season two months in advance, the receptionist returned and informed us that the corner room was unavailable because it had water damage. She said that they had another place for us.

When we asked to see the damage, she exited again. She returned and told us that we had to take the room that they offered, though it lacked the view of the one that we had booked.

Although we were disappointed, the management had sent a gift basket to our new room, and we appreciated the gesture.

Lotte New York Palace Towers

Corner Towers suite at the Lotte Hotel
A Towers suite at the Lotte New York Palace offers a Manhattan skyline view.

The next morning, one of the employees admitted that someone had reserved the entire floor that included our confirmed room. They offered to upgrade us to a Towers suite. We felt that they went out of their way to compensate us, and we loved the suite’s extra space.

The Lotte Palace offers upscale amenities.
Lotte Palace offers Morton Brown personal care items.

In December 2017, we revisited the Lotte New York Palace. When I entered our room’s bathroom, I noticed that it smelled sour. I called housekeeping, and when we left for dinner, they freshened it.

View of Manhattan New York from the Palace New York hotel
Corner Cathedral View Room with one king bed overlooks St. Patrick’s Cathedral and Manhattan.

Another disappointment was that while most luxury and non-luxury hotels provide two pillows per guest, housekeeping had supplied only one along with a decorative pillow. My husband and I felt that it made sleeping a little uncomfortable, but we didn’t bother to request more.

Though we have had some issues with this hotel, we still love the Lotte New York Palace because the location is within walking distance of Rockefeller Center, Radio City Music Hall, Saks Fifth Avenue, Bergdorf Goodman, Bloomingdale’s, and the iconic St. Patrick’s Cathedral.

In addition, over the years we have noticed staff members from the previous hotels still working for the Lotte Palace. One employee that we know has been working for the Palace for over thirty years. We think that makes a statement about mutual loyalty.

The Christmas tree at the Lotte Palace is decorated with white lights and red and gold ornaments.
Lotte Palace is decorated for Christmas and the holidays.

Lotte New York Palace Christmas and Holiday Season

People flock to see the Palace decked out in holiday décor. Lighted garland with red ribbons and gold balls frame entranceways and wrap railings. Red and gold lighted Christmas trees are displayed throughout and live classical music drifts through the lobby.

If you are in Manhattan during Christmas or the holiday season, the Lotte is a must-see.Ã

Two Traveling Texans

14 thoughts on “Lotte New York Palace | Luxury Hotel Review

  1. Looks like a great place to stay. I will keep that in mind for my next trip. I stayed in Gansevoort Park and Gansevoort Meatpacking and loved them too. #TheWeeklyPostcard

  2. I have not stayed at the Palace but I know the hotel. It was Serena’s home on Gossip Girl. Really surprised to hear about your experience with the service. Getting upgraded to the suite sounds really nice though. Thanks for sharing on #TheWeeklyPostcard

  3. Looks like a beautiful hotel, but it’s sad to see that they don’t honor their reservations. I hate when hotels do this to you! #TheWeeklyPostcard

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