Fenwick Island, Delaware

Woman Makes Scene in Restaurant Over Spilled Wine

This image shows a white wine glass (WMF Easy)...

This image shows a white wine glass (WMF Easy) with white wine. (Photo credit: Wikipedia)

Wednesday night, we dined at Nantuckets in Fenwick Island, Del. As we enjoyed our meal we saw a waiter, who appeared about 20-years old, trip and spill a glass of white wine on a lady at the next table. The waiter looked terrified as the lady ranted about the wine. My husband said to the woman that at least it wasn’t red wine hoping that she would stop berating the waiter.

The woman complained and the manager visited her table. Customers in our dining room made eye contact and smirked at the irate woman. I suspected that her overreaction was a scam to get a free dinner or maybe free meals for her table.

As I watched this minor incident, I remembered how my husband reacted on two occasions when someone poured a large glass of red wine on him — and no it wasn’t me. On both occasions we laughed and he ensured that the person who spilled the wine did not feel guilty over an accident.

On the positive side, the woman’s behavior provided entertainment to the patrons in our dining room.

Comcast’s Corporate-Customer-Service-Phone Number

My Comcast experience this week had been so frustrating that I called the corporate office to get service.  You can find the Comcast corporate phone number at the end of my post. Following is a list of some of  our  phone calls to Comcast customer service:

  1.   At the beginning of the week, Sunday or Monday, we called 1-800 COMCAST, and we asked for an appointment by Friday — we had been without service for a few days. The Comcast representative told us that they couldn’t schedule an appointment until Monday a week. I did not plan to be home the following Monday, and we thought that was too long to wait.
  2.   On the next call, a representative told us and that we would have to pay for the service call and we would receive a rebate. We didn’t understand why we would have to pay for a service call if the issue was with Comcast.

  3.   On the next call, we spoke to a representative who put my husband on hold for 10 minutes twice, while she supposedly spoke to a supervisor. She set up an appointment for Thursday and offered my husband a $30 rebate and free channels for a year. She told him that someone would call my cell phone within 30 minutes to confirm the appointment. No one called.

  4.   My husband called Comcast again about Thursday’s appointment. We learned that the appointment was scheduled for Friday and it was not to fix our service but to switch our phone to Comcast. We felt that we had been misled.

  5.   My husband asked to speak to a supervisor and waited 22 minutes to speak to Christopher. Christopher said that he would try to set up an appointment, and we would hear from Comcast. No one called.

  6.   I spoke to a representative Wednesday who set up an appointment for Friday from 1 – 3 p.m. I asked him if the appointment was confirmed, he said yes.

  7.  I called Comcast the next day to check my confirmed appointment, the recording said that my appointment was scheduled for Monday.

  8.   I called the corporate office and spoke to a representative who filed a report and informed me that someone from the regional office would contact me shortly.  I waited a few hours, and I never heard from the regional office.

  9.  I called the corporate office again. The corporate representative gave me the name and phone number of the regional customer service representative who had our case. She said that the representative from the regional office had sent my husband an email instead of contacting me.

  10.  . I called the regional representative who was handling my case twice, and I did not receive a return call. I called the corporate office again, and they kept me on the line for about 10 minutes while they contacted him.

  11.   He finally called me and said that he had sent an email to my husband — to an address that never existed.

  12.  I asked him to please send Comcast service technicians to my home today, Thursday, I was out of patience.

  13.   Technicians arrived within 10 minutes and spent a few hours and resolved the Comcast issue.

If you can’t get service using 1-800- COMCAST, try the corporate number 215-286-1700.

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The fountain in the courtyard at The Setai

Tranquility at The Setai resort in Miami Beach

Roses and an orange in the lobby at The Setai

Roses and an orange in the lobby at The Setai )photo by dorothyadele)

The Setai hotel in South Beach Miami, Fla., is rated one of the top luxury hotels in the area. The art deco design, peaceful ambiance, and outstanding customer service places The Setai in a unique category.

Upon entry, the hotel’s atmosphere transports visitors to a tranquil resort. Oranges are displayed in clear glass globes on wooden tables in the courtyard and along the walkways to remind visitors that they are in South Florida and not just in an Asian retreat.

As we entered The Setai, the front desk agent greeted us and gave us cold lemongrass iced tea and warm moist hand towels to freshen us while we waited to check in. The dimly lit hotel and lobby made me feel like I had entered a spa.

As we exited the elevator and walked toward our room instrumental music drifted through the hall. We entered our softly lit suite and heard music that had previously been turned on.

A suite at The Setai in Miami Beach,Fla.

A suite at The Setai in Miami Beach, Fla spells luxury. (photo by dorothyadele)

Dark cherry colored wood floors, cream-colored walls, and sleek brown rectangular tables and lamps create a peaceful art deco design in our room. A comfortable king size bed is set against the far wall beyond a brown square table with two chairs. The hotel management is serious about relaxation, and it was the first hotel room that I have visited that didn’t have an obvious clock.

Room amenities include a large bathroom with double-above -the-counter sinks and a large shower. The overhead rain shower and the wall system stream water from two directions.

Guests may brew tea, espresso, regular and decaf coffee with the shiny black and stainless Illy coffee maker in the room. The coffee maker includes a steam wand for milk frothing. The Setai also offers a beach bag and umbrella for guests to use while visiting.

The hotel has three large pools set at different temperatures. Large comfortable lounge chairs are near the pools and on the beach. Between the pools and the beach is an outdoor bar and restaurant. The food is excellent.

I have never visited a hotel comparable to The Setai. The Setai’s soothing atmosphere, muted decor, and superb customer service offer the traveler a unique experience.

The Setai lounge near the pools

The Setai lounge near the pools (photo by dorothyadele)

Self Storage Plus and Von Paris — Great Customer Service

Self Storage Plus Units

Self Storage Plus Units (photo by dorothyadele)

My daughter needed temporary storage for her furniture when she changed her residence. Von Paris picked up her furniture and delivered it to a Self Storage Plus facility in Timonium, Md. The Von Paris  employees were efficient, clean cut and polite. It amazed me how methodically they stacked her furniture in a 5×10 storage unit. They stacked a queen bed (mattress and box spring) long dresser, mirror, office chair, futon,  night stand

5X10 Storage Unit

5X10 Storage Unit (photo by dorothyadele)

and boxes in the unit. They left room  for additional storage.

Nick Calvert at Self Storage Plus literally walked us through the process and left nothing to chance.  Prior to the Von Paris truck arriving, Nick took us to the truck entrance,  we entered our code and he took us to our unit. He ensured that we knew how to lock the unit properly.  His demeanor and expertise relieved our stress.  The move went smoothly. I would highly recommend Self Storage Plus and Von Paris for moving and storage.  

Hyatt Regency Chesapeake Bay

Hyatt Regency Chesapeake Bay Resort — Luxury and Comfort

We recently attended a party on Maryland’s Eastern Shore and spent the night in Cambridge, Maryland at the Hyatt Regency Chesapeake Bay Golf Resort Marina and Spa.

Upscale amenities, attractive-curb appeal and excellent service and hospitality classify it as a luxury hotel with a four diamond rating by the AAA .

When we entered the hotel, the receptionist welcomed us with a glass of cranberry juice and champagne. (This is one of my favorite holiday drinks– sometimes called a poinsettia.) She was personable, knowledgeable and efficient as she answered our questions and directed us to our room.

After checking in, we sipped a drink in Michener’s Library (named after James Michener who wrote Chesapeake). Two stone fireplaces flank the spacious lounge giving it a warm, cozy feeling. Large windows offer a spectacular view of the Choptank River.

Our spacious king room included a desk, and the bathroom was large enough to accommodate a table. We could step out on our tiny balcony (if it was warmer), instead we viewed the Choptank River through the sliding-glass doors from our room (see photo).

Luxury sheets concealed a pillow-topped mattress on the king bed. A white down comforter dressed the bed. The bed was comfortable and we slept well.

In the morning, we enjoyed breakfast in our room. I had an egg-white-vegetable omelet filled with shiitake mushrooms, spinach, tomatoes and cheddar cheese. (I switched from mozzarella to cheddar.) My meal was delicious, healthy and filling.

Unfortunately, we only stayed at the Hyatt for about 15 hours, because we had another commitment. However, I plan to return for a longer visit.

I would consider the Hyatt Regency Chesapeake Bay for a meeting, reception or wedding because it offers good service and a great venue.